UBX

03 — Managed Services

Managed ServiceDesk

Centralised support for requests and incidents — from internal IT issues to ticketing, booking, payments and customer inquiries.

Draft description — to be confirmed with UBX

Passengers at the Posta BRT bus station in Dar es Salaam

Passengers at the Posta BRT bus station in Dar es Salaam

01Capabilities

What it covers

  1. 01

    Single point of contact

    One desk for requests and incidents.

  2. 02

    Automation

    Routine requests handled consistently.

  3. 03

    Service levels

    Agreed response and resolution targets.

  4. 04

    Reporting

    Insight into demand and recurring issues.

02Relevant industries

Where it’s used

03More in Managed Services

More in Managed Services

04Start a conversation

Talk to us aboutManaged Service Desk.

Contact UBX sales@ubx.co.tz

Plot 6, Lucy Lameck Street, Mikocheni, Dar es Salaam. +255 (0) 764 904 605.