Digital public services often start with revenue

Collecting fees and taxes digitally is rarely glamorous, but it is frequently where public-sector transformation proves its value first.

Nyerere Square in Dodoma, Tanzania's capital

Demonstration article — placeholder editorial content

Revenue systems sit at the point where citizens, businesses and government meet. Automating them reduces queues and leakage, and produces data that improves planning.

Design for every channel

A payment that can be made at a bank, through a mobile wallet or via an agent reaches more people than one that cannot. Real-time reporting then gives administrators a live view of collections.

Once collection is digital, adjacent services — licensing, permits, records — have a foundation to build on.